1. Introduction

Ganpati Infotech ("we", "our" or "us") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, disclosed and protected when you visit ganpatiinfotech.com, contact us, or request our products and services.

Our services include CCTV camera installation, IP camera systems, DVR/NVR installation, security equipment, maintenance and Annual Maintenance Contract (AMC) services.

2. Information We May Collect

Depending on how you interact with our website and business, we may collect the following categories of information:

• Contact information: Name, phone number, email address and other contact details you choose to provide.
• Enquiry information: Property location, number of CCTV cameras, installation requirements, preferred services and messages submitted through our forms.
• Business information: Company name, billing details and relevant information required to prepare quotations or fulfil an order.
• Transaction information: Order details, invoices, payment status and related records where applicable. Payment card credentials are not intentionally collected through ordinary enquiry forms.
• Technical information: Information such as browser type, device information, IP address and website usage data where collected by hosting, security or analytics tools.
• Communication records: Emails, calls, messages and customer support correspondence relevant to your enquiry or service.

Please do not submit passwords, payment credentials or sensitive security information through general website enquiry forms.

3. How We Collect Information

Information may be collected when you:

• Fill out a contact, quotation or service enquiry form.
• Call, email or message Ganpati Infotech.
• Request CCTV installation, repair, maintenance or an AMC quotation.
• Purchase products or engage our services.
• Browse our website, where technical data or cookies are used.
• Interact with third-party tools or services integrated into our website.

4. How We Use Your Information

We may use information for legitimate business and service purposes, including:

• Responding to enquiries and requests for quotations.
• Recommending suitable CCTV cameras and security systems.
• Scheduling site visits, installation and maintenance services.
• Processing orders, invoices and customer support requests.
• Communicating about service updates, warranties and AMC arrangements.
• Maintaining website security, diagnosing technical issues and improving website performance.
• Meeting applicable legal, tax, accounting and regulatory obligations.
• Sending promotional communications where permitted and subject to applicable preferences and consent requirements.

5. Cookies and Website Analytics

Our website or its service providers may use cookies and similar technologies to support website functionality, remember preferences, analyse traffic and improve the user experience.

Depending on the tools installed on the website, these technologies may collect information about pages visited, browsing activity, device type and approximate usage patterns.

You can manage cookies through your browser settings. Where required, we will seek consent before using non-essential cookies or similar tracking technologies. Disabling certain cookies may affect website functionality.

6. Sharing and Disclosure of Information

We do not sell personal information as a business practice. We may share relevant information in limited circumstances, such as:

• Service providers: Website hosting, email, form management, analytics, IT support and other providers that help operate our business.
• Business operations: Installation personnel, technicians or suppliers where necessary to fulfil a requested service or order.
• Payment and delivery providers: Where relevant to process a transaction or fulfil an order.
• Legal requirements: Where disclosure is required by law, a lawful government request or a competent authority.
• Protection of rights: Where reasonably necessary to address fraud, security incidents, disputes or protect legal rights.

Information will be shared only as appropriate for the relevant purpose and subject to applicable legal obligations.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, maps, social media platforms or external services. These third parties operate under their own privacy policies and terms.

Ganpati Infotech does not control the privacy practices of external websites. Please review the relevant policies before providing personal information to those services.

8. Data Storage and Retention

We retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, provide services, maintain business records, resolve disputes and comply with applicable legal requirements.

Retention periods may vary according to the type of information, the nature of the service, contractual requirements and legal obligations. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

9. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, security updates and appropriate safeguards for the systems used to operate our website.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure. We cannot promise absolute security, but we will handle information in accordance with applicable obligations.

10. Your Privacy Rights and Choices

Subject to applicable law, you may be able to request access to personal information relating to you, correction of inaccurate information, deletion where appropriate, withdrawal of consent where processing relies on consent, or information about how your data is handled.

You may also request that we stop sending promotional communications where applicable. Necessary transactional, service or legally required communications may still be sent.

We may need to verify your identity before acting on a request. Some records may need to be retained where required or permitted by law.

11. Children's Privacy

Our website and services are intended for customers and businesses seeking CCTV and security solutions. We do not knowingly seek to collect personal information from children through general enquiry forms. If you believe a child has provided personal information to us, please contact us so we can assess and address the matter appropriately.

12. CCTV Images and Surveillance Data

Ganpati Infotech provides CCTV installation and related technical services. Where we install or maintain CCTV equipment, the customer or site operator is generally responsible for determining the purpose of surveillance, managing access to footage and ensuring that the system is used lawfully.

Access to live video, recordings or system credentials should be limited to authorised persons. If Ganpati Infotech is separately authorised to access surveillance footage or related information for support, maintenance or troubleshooting, such access should be limited to the agreed purpose and applicable legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, business practices or applicable law. The revised policy will be published on this page with an updated effective date.

We encourage visitors to review this page periodically to stay informed about our privacy practices.

14. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to make a privacy request or have concerns about the handling of your information, please contact Ganpati Infotech through our Contact Us page.

Please include enough information for us to understand and respond to your request. Do not include passwords or unnecessary sensitive information in your message.